Refund policy
Refund & Exchange Policy
At Mr. Fresh Organics, we carefully pack and inspect our products to ensure they reach you in excellent condition. Your satisfaction is important to us, and we are here to help if there is an issue with your order.
🌿 Exchange Eligibility
We offer a replacement or exchange only in the following cases:
1. You receive a damaged product.
2. You receive an incorrect item that does not match your order.
3. You receive a product with an expiry-related issue.
Please note that refunds and returns are not available under normal circumstances.
⏰ Report Within 72 Hours
If you receive a damaged, incorrect, or expiry-related product, please report the issue to us within 72 hours of receiving your parcel.
To help us review your complaint, please share:
1. Your order details
2. A brief description of the issue
3. Clear photographs or videos of the product
Complaints submitted after 72 hours may not be eligible for an exchange or product claim.
📦 How the Exchange Process Works
1. Contact our customer support team with your order details
.
2. Share clear photos or videos showing the issue.
3. Our team will review and verify your request.
4. Once approved, we will guide you through the replacement or exchange process.
The process may take a few working days to complete.
Important Terms
All exchange and product claim requests are subject to verification and approval by Mr. Fresh Organics.
1. The product must be unused and, where applicable, returned in its original packaging.
2. We do not offer refunds or returns under normal circumstances.
3. Claims related to product expiry will be reviewed according to the product's expiry information and the issue reported.
💚 We're Here to Help
Thank you for choosing Mr. Fresh Organics. We appreciate your trust and are committed to delivering quality products with care.
For any questions, concerns, or assistance regarding your order, please contact us:
WhatsApp: 03266302210
Instagram: @mr.freshorganics
Facebook: Mr.Fresh
